1. General Information

Please remember to enter your address at checkout and select your country in order to see the correct shipping cost for your location.

We ship worldwide, but at this moment unfortunately we had to suspend shipping to the USA due to tariffs imposed by the goverment.

If you are from USA and are trying to buy from us you can check back later to check if shipping terms have updated, or contact us for more details or options.

All orders are processed and prepared for shipment as quickly as possible once payment is confirmed.

2. Shipping Times

• European Union (EU): Orders typically arrive within 1 week from the day of dispatch.

• Rest of the World: Delivery usually takes up to 1 month, depending on the destination and local customs processing.

• In rare cases, international shipments may take several months due to customs delays, local postal services, or other circumstances outside our control.

3. Shipping Costs
Shipping costs are calculated during checkout based on the destination and selected shipping method.

4. Order Processing Time
Most orders are prepared and shipped within 1–5 business days.

5. Tracking Information
Once your order has been dispatched, you will receive an email with tracking information. Tracking updates depend on the carrier and may vary by country. In some cases, tracking may not function correctly or may not display all shipment updates. However, the delivery success rate is very high at 99.5%, so sometimes patience is key. :)

6. Lost, Delayed, or Damaged Shipments
We are not responsible for:

• Delays caused by customs, transportation issues, or local postal services.

• Packages lost due to incorrect address information provided by the customer.

7. Customs and Import Duties
International shipments (countries outside European Union) may be subject to import taxes, duties, or customs fees imposed by the destination country. These charges are not included in the product or shipping price and are the customer’s responsibility.

8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping details. Any additional shipping costs resulting from incorrect addresses will be the customer’s responsibility.